Privacy Policy

Information we collect

We do not require visitors to provide personal or business contact information simply to browse our website.

We may collect information that you choose to provide to us when you:

• Apply for a Bridge AV trade account.
• Submit an enquiry through our Contact Us form.

Depending on the information you provide, this may include:

• Your name and job role.
• Company name and business details.
• Email address and telephone number.
• Business, billing or delivery addresses.
• Other information included in your trade account application or enquiry.

If you register for a trade account and subsequently do business with Bridge AV, we may also hold information associated with your customer account, including quotations, purchase orders, Sales Orders, invoices, delivery information and correspondence.

When you use our website, certain technical information may also be collected automatically, including information relating to cookies, IP address, browser or device information and website usage.

How we use your information

The uses described below apply to people and businesses who have registered for a trade account, trade or have traded with Bridge AV, or have contacted us directly with an enquiry or request. We do not use the personal or business contact details of general website visitors who have not provided those details to us.

Where you have provided information to us as part of a trade account application, customer relationship or direct enquiry, we may use it to:

• Process and administer trade account applications.
• Respond to enquiries you have made to us.
• Create and manage approved customer accounts.
• Provide quotations and process orders.
• Arrange delivery or collection.
• Issue invoices and maintain accounting records.
• Provide sales, project and technical support.
• Manage returns, warranties and RMAs.
• Communicate with you in relation to your enquiry, account, order or existing business relationship.
• Comply with our legal and regulatory obligations.
• Send relevant business and marketing communications where permitted.

Separately, technical information collected when the website is used may be processed to operate, secure, maintain and improve our website and online trade store.

We process personal information where necessary to perform a contract, comply with a legal obligation, pursue our legitimate business interests or, where required, with your consent.

Where we rely on legitimate interests, these include operating our trade distribution business, responding to enquiries made directly to us, supporting our customers and maintaining the security of our systems.

Who we share information with

We do not sell your personal information.

Where necessary, we may share information with:

• Service providers we use to operate our business, ecommerce and IT systems.
• Couriers and delivery providers.
• Manufacturers and suppliers where required for orders, technical support, warranties or returns.
• Accountants, legal advisers and other professional advisers.
• Government authorities, regulators or law enforcement where required by law.

Where a service provider processes personal information outside the United Kingdom, we will use appropriate safeguards where required by data protection law.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting and tax requirements.

Marketing

We may send newsletters and other relevant business communications to customers and contacts where permitted.

Where you subscribe to our newsletter, we will use the email address you provide to send you relevant Bridge AV news, product updates and other business information.

You can unsubscribe from our newsletter or other marketing communications at any time using the unsubscribe link provided in our emails or by contacting us.

Your rights

Depending on the circumstances, you may have rights in relation to your personal information, including the right to request access, correction, deletion or restriction of your information, and to object to certain uses of it.

Where we rely on your consent, you may withdraw that consent at any time.

To contact us about your personal information, email hello@bridgeav.co.uk.

Cookies

We use cookies to keep our website working correctly and to understand how our website is used.

Required

Necessary for essential functions such as security, signing in and using the cart. These cannot be switched off.

Analytics

Help us understand how visitors use the website so we can improve it.

Marketing

Used, where applicable, to support and measure marketing activity.

You can accept or decline non-essential cookies and change your preferences at any time.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.